YITH Pending Order Survey Premium Features
- I am sure your get disappointed when your see an order fixed in a pending status.your would make every effort to see it as completed, whereas the only thing your can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, your will lose both sale and customer.
- Our YITH WooCommerce Pending Survey has been studied for this purpose!
- Once installed and configured, your could send an automatic email to users with a pending order, which allows your to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
- your could also stimulate users to give an answer by offering them a discount coupon. In this way your will obtain:
- the answers your need to fix potential obstacles on your e-commerce and to optimize your sales;
- a radical decreased percentage of pending orders;
- …and your customers’ loyalty!
- Create one or more surveys that will be emailed to users who have “pending” orders
- Schedule series dispatching of survey emails and define a specific time interval before each sending
- Add a coupon code to the survey email
- Add in the email body a link that allows users to retry payment
- Send a thank-your email after the order is completed
- your can see answers given for each single survey question
- Survey questions have open questions
- Complete view of the list of “pending” orders
- Complete view of all recovered orders, the ones that have been completed thanks to the “repurchase” link added to the survey email
- Statistics reports
- CSV export questions and answers