SupportCandy Reports 3.2.0

SupportCandy Reports Features

SupportCandy Reports is a WordPress plugin for the plugins stack. It targets the wordpress use case and runs on standard WordPress installations. Configuration lives in the standard WordPress admin interface. The product sits in the wordpress segment and pairs with mainstream WordPress tooling in production sites where the plugins workflow is the primary fit. SupportCandy Reports is delivered through the developer’s standard distribution process and activates as a regular WordPress plugin or theme.

• A dashboard that provides insights on customer support performance
• Real-time data visualization that highlights key metrics such as response time, resolution time, and overall customer satisfaction rating
• Automated report generation that saves time and eliminates human error in compiling data
• Integration with popular help desk platforms such as Zendesk and Freshdesk to consolidate all support data in one place
• Instant alerts for critical issues such as high ticket volume or low CSAT scores, enabling swift action to be taken
• Accessible on any device, allowing for on-the-go tracking and monitoring of support performance
• User-friendly interface that requires no technical expertise to understand and use
• Affordable pricing plans that cater to businesses of all sizes, with the option to try the product for free before committing to a subscription.
• Distribution channel for supportcandy reports follows the developer standard process
• Documentation for supportcandy reports ships with the standard developer package