SupportCandy Assign Agent Rules 3.1.2

SupportCandy Assign Agent Rules Features

SupportCandy Assign Agent Rules is a WordPress plugin for the plugins stack. It targets the wordpress use case and runs on standard WordPress installations. Configuration lives in the standard WordPress admin interface. The product sits in the wordpress segment and pairs with mainstream WordPress tooling in production sites where the plugins workflow is the primary fit. SupportCandy Assign Agent Rules is delivered through the developer’s standard distribution process and activates as a regular WordPress plugin or theme.

• The SupportCandy Assign Agent Rules is a dynamic extension designed for the SupportCandy helpdesk plugin.
• It introduces an automated system for routing tickets to agents according to preset conditions.
• Set assignment protocols can be based on diverse ticket attributes, including status, priority, department, associated product, tags, and bespoke field inputs.
• It incorporates a fallback mechanism to default agent assignment for tickets outside the scope of established rules.
• Utilizing SupportCandy Assign Agent Rules, you ensure tickets are allocated in line with agent expertise and their current capacity.
• The extension a trouble-free installation process, fitting neatly into the existing SupportCandy framework.
• Tailor the agent assignment criteria as needed, with the assurance of immediate application of any alterations made.
• Distribution channel for supportcandy assign agent rules follows the developer standard process
• Documentation for supportcandy assign agent rules ships with the standard developer package
• Updates for supportcandy assign agent rules are released through the developer standard channel