Fluent Support Pro 1.5.3

$2.99

Product-based support, user’s info, automated reply, performance tracking – Fluent Support has everything you can imagine inside a helpdesk system for WordPress!

Version: 1.5.3

Developer: Fluent Support

Updated: November 26, 2021

GPL Love Secure Checkout
SKU: GPLL3163 Categories: , , Tag:

GPL Love is in no way affiliated with or in any way affiliated with any third-party developers or trademark owners for products listed on gpl-love.com.

Share your love

Description

Fluent Support Pro Features

Automatic Agent Assignment:
Fluent Support makes work distribution across your support staff a breeze. Instead of piling on the same agent, Fluent Support automatically assigns new tickets to agents who have the least workload. Less stress for your agents, less waiting time for your customers.

Saved Replies:
No more typing out “Thank You’s” or wasting time on writing similar replies. Fluent Support allows unlimited saved replies so your support agents can spend more time solving the real issues. On the plus side, your customers can find what they need with minimum delay.

Collision Detection:
Say goodbye to redundant messages and awkward interactions with your customers. Fluent Support offers collision detection for individual tickets. Get real-time notification when multiple agents open the same ticket, so there is no confusion about who should be working where.

Tagging:
Fluent Support comes with custom tagging for your tickets. Create and set unlimited tags to make support tickets easy to identify. Use as many tags you need to filter support tickets, categorize queries and a lot more.

Admin Dashboard:
Oversight is important for any support team. Fluent Support comes with a dedicated administrator dashboard to give complete control. Manage agent privileges, view individual reports, edit customer info, all from your neat dashboard.

Response Delay Tracking:
Fluent Support tracks response delay for every ticket, so you know who’s waiting the longest. Sort and find tickets based on highest response delay with just one click. Every agent knows the waiting time for all their tickets, so they can prioritize accordingly.

Bulk Actions:
Carry out all ticket actions in bulk from the tickets page. Fluent Support allows multiple tickets selection for replying, closing, deleting and agent assignment. No need to manage tickets one-by-one. Select tickets on your dashboard and assign away.

  • Custom Management:
  • Users and agents can create tickets with tags, products and priority
  • File sharing:
  • Users and agents can attach various file types
  • Custom email notifications:
  • Automatic emails at pre-specified events with customized information
  • Team performance:
  • Visual reports on tickets, resolve and response statistics
  • Individual reports:
  • Detailed performance stats for every agent in your team
  • Tracking Response delay:
  • Track tickets with the highest waiting time to deliver solutions ASAP.
  • Agent Management:
  • Provide agents more flexibility and more control for admins
  • Agent Assignment:
  • Directly assign agents to specific tickets or products
  • Custom priorities:
  • Easily assign custom priorities to support tickets
  • Agent Dashboard:
  • Allows agents to use custom dashboard with selected privileges
  • Internal Notes:
  • Leave notes or suggestions for other agents in ticket threads.
  • Mobile Responsive:
  • Access ticket threads or support dashboards from mobile browsers
  • Short Codes:
  • Use shortcodes to apply on any webpage of your website for a support portal
  • User Privileges:
  • Users can open unlimited tickets with custom priorities and product tags.

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.


Original Files

100% authentic files

Sweet Prices

Up to 90% discount

Up to date

Constantly updated

Premium Support

Extended real-time support

Fluent Support Pro
Fluent Support Pro 1.5.3

$2.99

$2.99

Search
Generic filters
Shopping Cart

No products in the cart.